Policy

Refund Policy

This policy does not remove rights provided by applicable consumer law.

Monthly subscriptions

Subscriptions are billed monthly through Stripe until canceled. Cancel through the billing page or Stripe customer portal before the next renewal. Cancellation normally prevents future renewals; access may continue through the paid period.

Failed generations

If a production generation fails after deducting credits, the intended behavior is to return those credits automatically. The current demo queue does not deduct credits.

Refund requests

Contact support@unforgettablecarai.lol with the account email, order date and a short description. Refund decisions consider usage, technical failure, the applicable refund window and mandatory consumer rights.